frequently asked questions

are the Yurts secure / fully self-contained?

Each accommodation unit has lockable double entrance doors and levered openable glass windows.  Inside, there are sleeping and living facilities, including a king size bed / twin beds, a well equipped kitchenette with a hotplate and 130 litre fridge, and private bathroom.

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do the Yurts have electricity?

The units are powered by mains electricity and have more than 10 standard 240v electricity sockets in each unit.   

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what bathroom facilities do the Yurts have?

The bathrooms in each Yurt are private and spacious and feature a stylish rain shower, vanity, toilet and complimentary eco-friendly toiletries.   

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do the Yurts have air conditioning?

There is a portable evaporative cooling unit in each Yurt which provides efficient cooling even on the hottest days.  The roof and walls of the Yurt are fully insulated and there is a large ventilator on the roof to help circulate the air.  

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when can I check in / when do I check out?

Check in is from 2pm daily.  If an earlier check in is desired, every effort will be made to accommodate your early arrival, please don't hesitate to ask! 

 

Check out is prior to 10am. However, if required, a later checkout may be possible at an additional cost.

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how do I pay for my stay / what if I need to cancel my booking?

Payment can be made online by credit card / Eftpos via our website or one of our partners. We take full payment at the time of reservation.  However, as we want to remain as flexible as possible for our guests, all reservations may be cancelled or amended up to 28 days prior to check in, with only a 2% administration charge.  Cancel within 28 days and all monies will be forfeited unless a variation is approved.

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do you offer refunds for bad weather / change of plans?​​

Unfortunately, we cannot offer refunds for adverse weather conditions, natural disasters or external factors which may prohibit your stay. We recommend you seek independent travel insurance if you are concerned external factors may impede your stay. We will make every effort to accommodate requests to vary a booking due to unforeseen circumstances, however, the decision will be at the discretion of Noosa Eco Retreat management.

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can I hire the retreat exclusively?​​

Yes, you can hire all six Yurts subject to availability for 12 adult guests and enjoy exclusive use of the retreat during your stay.  Please contact us prior to booking for a special exclusive use rate.  

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do you have wi-fi?​​

While there is no Wi-Fi in the Yurts, there is excellent mobile coverage at the retreat across all major networks so you can easily stay connected to the outside world during your stay.   

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do you allow children?​​

Noosa Eco Retreat is specially designed for adults (18 years+).  This was to ensure that all guests can experience the retreat in a similar way.  Young adults may be permitted when accompanying an adult guest but please check with us prior to booking.     

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what's included in the price of my stay?​

• Use of duvets, pillows, towels and fresh bed linen

• Turnover service

• Biodegradable toiletries

• Cutlery, crockery and condiments

• Tea, coffee, milk and sugar

• BBQ tools

• Continental breakfast for the first morning of your stay

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are you pet friendly?​

Noosa Eco Retreat has an abundance of  wildlife roaming freely within the grounds and as such we don’t allow pets. The only exceptions are medically certified guide, hearing or assistance dogs. Please notify us if this is the case at the time of booking.

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what should I pack?​

Sunscreen, hat  and gumboots or walking boots so you can explore the retreat and enjoy the many walking trails.  ​

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can I feed the the wildlife?​

The wildlife at the retreat is, as the name suggests, wild.  Well intentioned human food isn't usually part of the diet of our wildlife, and can make them either sick or too lazy to look for their own food! We recommend letting nature be nature and enjoy the observation, rather than interaction.​

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do you have camping spots?​

We do not offer dedicated camping sites.  However, guests staying in a Yurt are welcome to bring their own tent and set it up in one of the many secluded spots to enjoy that outdoor experience.  Please notify us prior to booking if you intend to do this so that we can advise you of the site rules.

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can we have camp fires during our stay?​

We have an outdoor fire pit area surrounded by comfortable Jack-and-Jill seats for you to enjoy on those cooler evenings. The lighting of the firepit is dependent on local conditions and fire bans. We will let you know if a fire ban is in place.

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can I have a smoke?

The retreat is situated next to a National Park and for the wellbeing of guests, the environment, our Yurts, car parks, common areas, pathways and gardens are all 100% smoke free.  For more information visit www.health.gov.au.